Connect Microsoft Office 365 and Request Tracker (RT) to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Launch your first automated workflow
Start with a template that brings Microsoft Office 365 and Request Tracker (RT) together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Office 365 with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Office 365.
Add your action
An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).
You’re connected!
Zapier seamlessly connects Microsoft Office 365 and Request Tracker (RT), automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
- Shared Inbox
- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling- Parent Folder
- Child Folder
Try ItTriggerPolling
For AI agents & developers
Use Microsoft Office 365 and Request Tracker (RT) with AI agents and code
Beyond Zap workflows. Call Microsoft Office 365 and Request Tracker (RT) actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
Connect via Zapier MCP
Expose Microsoft Office 365 and Request Tracker (RT) actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
Call from code with the Zapier SDK
Trigger Microsoft Office 365 and Request Tracker (RT) actions from backend services, scripts, or agent code.
Install
# TypeScript / Node npm install @zapier/zapier-sdk
Run an action
import { createZapierSdk } from '@zapier/zapier-sdk';
const zapier = createZapierSdk();
await zapier.runAction({ /* office-365 / request-tracker action */ });There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Microsoft Office 365 and Request Tracker (RT) to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Office 365 on the Zapier blog
Make work flow with AI
Frequently Asked Questions about Microsoft Office 365 + Request Tracker (RT) integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Office 365 and Request Tracker (RT)
How do I integrate Microsoft Office 365 with Request Tracker (RT)?
To integrate Microsoft Office 365 with Request Tracker, you can use third-party tools that support automation and connectivity between these platforms. Set triggers in Office 365 such as receiving an email, and define actions in RT like creating or updating tickets.
What kind of triggers can be used in the integration between Office 365 and RT?
Triggers like receiving emails, calendar events, or updates in Office documents can be used to initiate actions in RT. These triggers help automate ticket creation or updates to ensure seamless tracking of issues.
Can I create tasks in RT based on calendar events from Office 365?
Yes, you can create tasks or tickets in RT based on calendar events from Office 365. By setting calendar updates as a trigger, corresponding actions like task creation can be automated within the RT system.
Is it possible to update a ticket in Request Tracker using an email received in Office 365?
Yes, you can configure the system to update a ticket in Request Tracker when an email is received in your Office 365 mailbox. This allows for notifications or important communications to directly impact ticket statuses.
How do we handle conflicts when multiple triggers from Office 365 affect the same ticket in RT?
Our integration platform is designed to manage these conflicts by setting priority rules and conditions. You can specify which triggers take precedence or how they should be managed when affecting the same ticket.
Can I automate responses to certain types of tickets using information from my Office 365 account?
Automating responses based on ticket types is possible by using predefined templates that pull information from your Office 365 account. This setup ensures timely and accurate communication with stakeholders.
What permissions are required for integrating Microsoft Office 365 with Request Tracker?
You need appropriate API permissions for both platforms. For Office 365, ensure you have access rights to mailboxes and calendars that will trigger actions in RT. Proper credential management must also be considered for secure integration.
